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Manipulación de precios: qué es, cómo afecta y dónde denunciarlo

Autoridades alertan sobre abusos en alzas de precios o manipulación excesiva conocida como "price gouging" que afecta al consumidor y es ilegal.

Mientras la inflación ha provocado un alza extraordinaria de precios en casi todos los productos en el mundo entero, cada vez más personas están prestando atención al tipo de consumo y a maneras de ahorrar.

También se ha ganado conciencia sobre los abusos y las alzas de precios que, según expertos, en ocasiones son innecesarias e injustificables y que solo responden al oportunismo para aumentar ingresos. 

 MIRA TAMBIÉN:

Según la National Conference of State Legislatures, a este fenómeno comercial de abuso al consumidor se le conoce como “especulación o manipulación de precios” o “Price gouging” en inglés, y es una práctica ilegal condenada por los gobiernos. 

Esta manipulación ocurre cuando las tiendas, los comerciantes o los empresarios toman ventaja de un aumento en la demanda para cobrar precios exorbitantes por necesidades o productos, por lo general después de desastres naturales u otros estados de emergencia.  

MIRA TAMBIÉN:

¿Cómo se puede determinar que un precio está siendo manipulado de manera abusiva?

Según indica United States Public Interest Research Group, podrían indicar este tipo de manipulación:

  • Precios extraordinariamente altos: aunque a los negocios se les permite que aumenten precios por artículos críticios durante una emergencia, no se les permite un aumento excesivo para toma ventaja de los ciudadanos. Aunque las leyes varían de estado en estado, un aumento sobre 20% es considerado “Price gouging”
  • Una comparación entre productos similares: algunos estados prohíben un aumento significativo en precios comparados con otros productos similares. Por ejemplo, si una fórmula para bebés tiene un precio que es el doble de otra marca similar, esto podría violar leyes estatales. 

Cada estado de la nación americana tiene una oficina o agencia que atiende quejas sobre este tipo de acto ilegal ya que “Price gouging” se considera como acción injusta y engañosa.

Aquí la información general sobre a dónde comunicarse sobre “manipulaciones de precios” en tu estado:

Alabama 

Online Report Form: https://www.alabamaag.gov/consumercomplaint

Phone Number: 334-242-7335 

Alaska

Online Report Form: http://www.law.state.ak.us/department/civil/consumer/cp_complaint.html

Phone Number: 907-269-5200

E-mail: consumerprotection@alaska.gov 

Arizona

Online Report Form: https://consumer-complaint.azag.gov/publiccomplaint/begin.aspx

Phone Number: (602) 542-5763

E-mail: consumerinfo@azag.gov 

Arkansas

Online Report Form: https://arkansasag.gov/covid19/report/

Phone Number: (501) 682-2007

E-mail: consumer@ArkansasAG.gov

California

Online Report Form: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

Colorado

Online Report Form: https://coag.gov/file-complaint/report-consumer-fraud/

Phone Number: 720-508-6000

Connecticut

Online Report Form: https://www.dir.ct.gov/ag/complaint/

Phone Number: 860-808-5420

E-mail: Attorney.General@ct.gov

Delaware 

Online Report Form: https://attorneygeneral.delaware.gov/fraud/cpu/complaint/

Phone Number: (302) 577-8600

E-mail: attorney.general@delaware.gov 

Florida

Online Report Form: http://www.myfloridalegal.com/Contact.nsf/PriceGouging!OpenForm

Phone Number: (866) 9NO-SCAM 

Georgia

Online Report Form: http://ocp.ga.gov/form/consumer-complaint/step1

Phone Number: (404) 651-8600

Hawaii

Report Form: https://cca.hawaii.gov/ocp/files/2018/02/Complaint-Form-and-Instruction-2018-WEB.pdf

Phone Number: (808) 586-2630

E-mail: ocp@dcca.hawaii.gov 

Idaho

Online Report Form: https://www.ag.idaho.gov/office-resources/online-forms/?form=File%20a%20Complaint&complaint=Consumer%20Complaint

Phone Number: 208-334-2400

Illinois

Online Report Form: https://ccformsubmission.ilattorneygeneral.net/

Phone Number: 1-800-386-5438 (Chicago)

1-800-243-0618 (Springfield)

1-800-243-0607 (Carbondale)

Línea Gratuita en Español: 1-866-310-8398

Indiana

Online Report Form: https://indianaattorneygeneral.secure.force.com/ConsumerComplaintForm

Phone Number: 317.232.6330

Iowa

Online Report Form: https://www.iowaattorneygeneral.gov/for-consumers/file-a-consumer-complaint/complaint-form

Phone Number: 515-281-5926

E-mail: consumer@ag.iowa.gov

Kansas

Online Report Form: https://ag.ks.gov/complaint-center/consumer

Phone Number: (785) 296-3751 

Kentucky

Online Report Form: https://secure.kentucky.gov/formservices/AttorneyGeneral/PriceGougingComplaintForm

Phone Number: 1-888-432-9257

Louisiana

Online Report Form: http://www.ag.state.la.us/Form/Consumer/Dispute

Phone Number: 225-326-6465 

Maine

Online Report Form: https://www.maine.gov/ag/consumer/complaints/complaint_form.shtml

Phone Number: (207) 626-8849

E-mail: consumer.mediation@maine.gov

Maryland

Online Report Form: https://web.oag.state.md.us/editor/customer/onlineformhelpers/formviewer.aspx?filename=MUGeneral.htm

Phone Number: 410-528-8662

E-mail: consumer@oag.state.md.us

Massachusetts

Online Report Form: https://www.mass.gov/how-to/file-a-consumer-complaint

Phone Number: (617) 727-8400

E-mail: ago@state.ma.us

Michigan

Online Report Form: https://secure.ag.state.mi.us/complaints/consumer.aspx

Phone Number: 517-335-7622

E-mail: miag@michigan.go 

Minnesota

Online Report Form: https://www.ag.state.mn.us/Office/Forms/ConsumerAssistanceRequest.asp

Phone Number: (651) 296-3353

Mississippi

Phone Number: 601-359-3680

Missouri

Online Report Form: http://ago.mo.gov/app/consumercomplaint

Phone Number: 800-392-8222

E-mail: consumer.help@ago.mo.gov

Montana

Online Report Form: https://app.doj.mt.gov/apps/oscar/complaintstart.aspx

Phone Number: 406-444-4500

E-mail: contactocp@mt.gov

Nebraska

Online Report Form: https://protectthegoodlife.nebraska.gov/file-consumer-complaint

Phone Number: (800) 727-6432

E-mail: ago.consumer@nebraska.gov

Nevada

Online Report Form: http://ag.nv.gov/Complaints/File_Complaint/

Phone Number: (775) 684-1100

New Hampshire 

Online Report Form (requires registration): https://www.doj.nh.gov/consumer/complaints/index.htm

Phone Number: 603-271-3641

E-mail: DOJ-CPB@doj.nh.gov 

New Jersey

Online Report Form: https://njconsumeraffairs.state.nj.us/file-a-complaint/

Phone Number: 973.504.6200

E-mail: askconsumeraffairs@dca.lps.state.nj.us 

New Mexico

Online Report Form: https://secure.nmag.gov/ecs

Phone Number: (505) 490-4060: 

New York

Online Report Form: https://ag.ny.gov/price-gouging-complaint-form

Phone Number: 1-800-771-7755 

North Carolina

Online Report Form: https://ncdoj.gov/file-a-complaint/consumer-complaint/

Phone Number: (877)-5NO-SCAM

North Dakota

Online Report Form: https://attorneygeneral.nd.gov/consumer-resources/consumer-complaints/general-complaint

Phone Number: 1-800-472-2600

E-mail: ndag@nd.gov 

Ohio

Online Report Form: https://www.ohioattorneygeneral.gov/Individuals-and-Families/Consumers/File-A-Complaint.aspx

Phone Number: 800-282-0515

Oklahoma

Phone Number: (405) 521-2029

E-mail: consumerprotection@oag.ok.gov

Oregon

Online Report Form: https://justice.oregon.gov/consumercomplaints/OnlineComplaints/OnlineComplaintForm/en

Phone Number: 503-378-8442 

Pennsylvania 

Online Report Form: https://www.attorneygeneral.gov/submit-a-complaint/

Phone Number: 717-787-3391

Rhode Island

Online Report Form: https://riag.wufoo.com/forms/q1851amb1bdd4d5/

Phone Number: (401) 274-4400

E-mail: consumers@riag.ri.gov

South Carolina

Online Report Form (requires registration): https://applications.sc.gov/DCAComplaintSystem/Login/ConsumerLogin.aspx

Phone Number: 803-737-3953

E-mail: pricegouging@scag.gov

South Dakota

Online Report Form: https://atg.sd.gov/complaintform.aspx

Phone Number: (605) 773-4400

E-mail: consumerhelp@state.sd.us

Tennessee 

Online Report Form (requires registration): https://www.tn.gov/attorneygeneral/working-for-tennessee/consumer/file-a-complaint.html

Phone Number: (615) 741-4737

Texas

Online Report Form: http://txoag.force.com/CPDOnlineForm

Phone Number: (800) 621-0508

Utah

Online Report Form: https://attorneygeneral.utah.gov/contact/complaint-form/

Phone Number: 1-801-366-0260

E-mail: uag@agutah.gov

Vermont

Online Report Form: https://agocapcomplaint.atg.state.vt.us/forms/consumer-assistance-program-complaint-form/

Phone Number: (802) 656-3183

E-mail: AGO.CAP@vermont.gov

Virginia 

Report Form: https://www.oag.state.va.us/consumer-protection/files/PriceGougingComplaintFormOAG.pdf

Phone Number: (804) 786-2042

Washington

Online Report Form: https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx

Phone Number: 1-206-464-6684

West Virginia 

Online Report Form: https://ago.wv.gov/Pages/consumercomplaint.aspx

Phone Number: 304-558-8986

E-mail: consumer@wvago.gov

Wisconsin

Online Report Form: https://datcp.wi.gov/Pages/Programs_Services/FileConsumerComplaint.aspx

Phone Number: (800) 422-7128 

E-mail: DATCPHotline@wisconsin.gov

Wyoming

Online Report Form: http://ag.wyo.gov/cpu/consumer-complaints

Phone Number: 307-777-6397

E-mail: ag.consumer@wyo.gov


MIRA TAMBIÉN:

Para reportar este tipo de práctica, necesitaría:

-El nombre de la tienda o empresa donde vio el precio sospechoso y la dirección,

-Detalles del producto incluyendo tipo, marca, tamaño y precio,

-La fecha, hora y locación donde vio el producto,

-Y si es posible, una foto del producto.

RELACIONADOS:

PREOCUPAN ALTOS PRECIOS DE LA GASOLINA A CHOFERES UBER Y REPARTIDORES

AUMENTARÁN LAS TASAS DE INTERÉS ANTE LAS CONSECUENCIAS DE INVASIÓN RUSA

AUMENTA LA ESCASEZ DE PIEZAS DE REPUESTOS PARA AUTOS EN ESTADOS UNIDOS

Aquí la información general sobre a dónde comunicarte sobre “manipulaciones de precios” en tu estado:

 Alabama 

Online Report Form: https://www.alabamaag.gov/consumercomplaint

Phone Number: 334-242-7335 

Alaska

Online Report Form: http://www.law.state.ak.us/department/civil/consumer/cp_complaint.html

Phone Number: 907-269-5200

E-mail: consumerprotection@alaska.gov 

Arizona

Online Report Form: https://consumer-complaint.azag.gov/publiccomplaint/begin.aspx

Phone Number: (602) 542-5763

E-mail: consumerinfo@azag.gov 

Arkansas

Online Report Form: https://arkansasag.gov/covid19/report/

Phone Number: (501) 682-2007

E-mail: consumer@ArkansasAG.gov

California

Online Report Form: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

Colorado

Online Report Form: https://coag.gov/file-complaint/report-consumer-fraud/

Phone Number: 720-508-6000

Connecticut

Online Report Form: https://www.dir.ct.gov/ag/complaint/

Phone Number: 860-808-5420

E-mail: Attorney.General@ct.gov

Delaware 

Online Report Form: https://attorneygeneral.delaware.gov/fraud/cpu/complaint/

Phone Number: (302) 577-8600

E-mail: attorney.general@delaware.gov 

Florida

Online Report Form: http://www.myfloridalegal.com/Contact.nsf/PriceGouging!OpenForm

Phone Number: (866) 9NO-SCAM 

Georgia

Online Report Form: http://ocp.ga.gov/form/consumer-complaint/step1

Phone Number: (404) 651-8600

Hawaii

Report Form: https://cca.hawaii.gov/ocp/files/2018/02/Complaint-Form-and-Instruction-2018-WEB.pdf

Phone Number: (808) 586-2630

E-mail: ocp@dcca.hawaii.gov 

Idaho

Online Report Form: https://www.ag.idaho.gov/office-resources/online-forms/?form=File%20a%20Complaint&complaint=Consumer%20Complaint

Phone Number: 208-334-2400

Illinois

Online Report Form: https://ccformsubmission.ilattorneygeneral.net/

Phone Number: 1-800-386-5438 (Chicago)

1-800-243-0618 (Springfield)

1-800-243-0607 (Carbondale)

Línea Gratuita en Español: 1-866-310-8398

Indiana

Online Report Form: https://indianaattorneygeneral.secure.force.com/ConsumerComplaintForm

Phone Number: 317.232.6330

Iowa

Online Report Form: https://www.iowaattorneygeneral.gov/for-consumers/file-a-consumer-complaint/complaint-form

Phone Number: 515-281-5926

E-mail: consumer@ag.iowa.gov

Kansas

Online Report Form: https://ag.ks.gov/complaint-center/consumer

Phone Number: (785) 296-3751 

Kentucky

Online Report Form: https://secure.kentucky.gov/formservices/AttorneyGeneral/PriceGougingComplaintForm

Phone Number: 1-888-432-9257

Louisiana

Online Report Form: http://www.ag.state.la.us/Form/Consumer/Dispute

Phone Number: 225-326-6465 

Maine

Online Report Form: https://www.maine.gov/ag/consumer/complaints/complaint_form.shtml

Phone Number: (207) 626-8849

E-mail: consumer.mediation@maine.gov

Maryland

Online Report Form: https://web.oag.state.md.us/editor/customer/onlineformhelpers/formviewer.aspx?filename=MUGeneral.htm

Phone Number: 410-528-8662

E-mail: consumer@oag.state.md.us

Massachusetts

Online Report Form: https://www.mass.gov/how-to/file-a-consumer-complaint

Phone Number: (617) 727-8400

E-mail: ago@state.ma.us

Michigan

Online Report Form: https://secure.ag.state.mi.us/complaints/consumer.aspx

Phone Number: 517-335-7622

E-mail: miag@michigan.go 

Minnesota

Online Report Form: https://www.ag.state.mn.us/Office/Forms/ConsumerAssistanceRequest.asp

Phone Number: (651) 296-3353

Mississippi

Phone Number: 601-359-3680

Missouri

Online Report Form: http://ago.mo.gov/app/consumercomplaint

Phone Number: 800-392-8222

E-mail: consumer.help@ago.mo.gov

Montana

Online Report Form: https://app.doj.mt.gov/apps/oscar/complaintstart.aspx

Phone Number: 406-444-4500

E-mail: contactocp@mt.gov

Nebraska

Online Report Form: https://protectthegoodlife.nebraska.gov/file-consumer-complaint

Phone Number: (800) 727-6432

E-mail: ago.consumer@nebraska.gov

Nevada

Online Report Form: http://ag.nv.gov/Complaints/File_Complaint/

Phone Number: (775) 684-1100

New Hampshire 

Online Report Form (requires registration): https://www.doj.nh.gov/consumer/complaints/index.htm

Phone Number: 603-271-3641

E-mail: DOJ-CPB@doj.nh.gov 

New Jersey

Online Report Form: https://njconsumeraffairs.state.nj.us/file-a-complaint/

Phone Number: 973.504.6200

E-mail: askconsumeraffairs@dca.lps.state.nj.us 

New Mexico

Online Report Form: https://secure.nmag.gov/ecs

Phone Number: (505) 490-4060: 

New York

Online Report Form: https://ag.ny.gov/price-gouging-complaint-form

Phone Number: 1-800-771-7755 

North Carolina

Online Report Form: https://ncdoj.gov/file-a-complaint/consumer-complaint/

Phone Number: (877)-5NO-SCAM

North Dakota

Online Report Form: https://attorneygeneral.nd.gov/consumer-resources/consumer-complaints/general-complaint

Phone Number: 1-800-472-2600

E-mail: ndag@nd.gov 

Ohio

Online Report Form: https://www.ohioattorneygeneral.gov/Individuals-and-Families/Consumers/File-A-Complaint.aspx

Phone Number: 800-282-0515

Oklahoma

Phone Number: (405) 521-2029

E-mail: consumerprotection@oag.ok.gov

Oregon

Online Report Form: https://justice.oregon.gov/consumercomplaints/OnlineComplaints/OnlineComplaintForm/en

Phone Number: 503-378-8442 

Pennsylvania 

Online Report Form: https://www.attorneygeneral.gov/submit-a-complaint/

Phone Number: 717-787-3391

Rhode Island

Online Report Form: https://riag.wufoo.com/forms/q1851amb1bdd4d5/

Phone Number: (401) 274-4400

E-mail: consumers@riag.ri.gov

South Carolina

Online Report Form (requires registration): https://applications.sc.gov/DCAComplaintSystem/Login/ConsumerLogin.aspx

Phone Number: 803-737-3953

E-mail: pricegouging@scag.gov

South Dakota

Online Report Form: https://atg.sd.gov/complaintform.aspx

Phone Number: (605) 773-4400

E-mail: consumerhelp@state.sd.us

Tennessee 

Online Report Form (requires registration): https://www.tn.gov/attorneygeneral/working-for-tennessee/consumer/file-a-complaint.html

Phone Number: (615) 741-4737

Texas

Online Report Form: http://txoag.force.com/CPDOnlineForm

Phone Number: (800) 621-0508

Utah

Online Report Form: https://attorneygeneral.utah.gov/contact/complaint-form/

Phone Number: 1-801-366-0260

E-mail: uag@agutah.gov

Vermont

Online Report Form: https://agocapcomplaint.atg.state.vt.us/forms/consumer-assistance-program-complaint-form/

Phone Number: (802) 656-3183

E-mail: AGO.CAP@vermont.gov

Virginia 

Report Form: https://www.oag.state.va.us/consumer-protection/files/PriceGougingComplaintFormOAG.pdf

Phone Number: (804) 786-2042

Washington

Online Report Form: https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx

Phone Number: 1-206-464-6684

West Virginia 

Online Report Form: https://ago.wv.gov/Pages/consumercomplaint.aspx

Phone Number: 304-558-8986

E-mail: consumer@wvago.gov

Wisconsin

Online Report Form: https://datcp.wi.gov/Pages/Programs_Services/FileConsumerComplaint.aspx

Phone Number: (800) 422-7128 

E-mail: DATCPHotline@wisconsin.gov

Wyoming

Online Report Form: http://ag.wyo.gov/cpu/consumer-complaints

Phone Number: 307-777-6397

E-mail: ag.consumer@wyo.gov